{"id":1869,"date":"2022-09-23T13:21:38","date_gmt":"2022-09-23T13:21:38","guid":{"rendered":"https:\/\/dosterras.com\/contacte\/condicions-de-venda-lliurament-i-devolucio\/"},"modified":"2024-02-20T14:43:49","modified_gmt":"2024-02-20T14:43:49","slug":"politica-vendes-devolucio","status":"publish","type":"page","link":"https:\/\/dosterras.com\/ca\/contacte\/politica-vendes-devolucio\/","title":{"rendered":"Condicions de venda, lliurament i devoluci\u00f3"},"content":{"rendered":"

[vc_row row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb text_align=\u00bbleft\u00bb background_animation=\u00bbnone\u00bb css_animation=\u00bb\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbfull_width\u00bb use_row_as_full_screen_section_slide=\u00bbno\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner offset=\u00bbvc_hidden-xs\u00bb][vc_empty_space height=\u00bb200px\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbfull_width\u00bb use_row_as_full_screen_section_slide=\u00bbno\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner offset=\u00bbvc_hidden-lg vc_hidden-md vc_hidden-sm\u00bb][vc_empty_space height=\u00bb50px\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb use_row_as_full_screen_section_slide=\u00bbno\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner][vc_column_text]<\/p>\n

Condicions de venda, lliurament i devoluci\u00f3<\/h1>\n

[\/vc_column_text][vc_empty_space height=\u00bb60px\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb use_row_as_full_screen_section_slide=\u00bbno\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner][vc_column_text]<\/p>\n

Grup Centilia SL \/ Dosterras es compromet a no permetre cap transacci\u00f3 que sigui il\u00b7legal, o es consideri per les marques de targetes de cr\u00e8dit o el banc adquirent, que pugui o tingui el potencial de danyar la bona voluntat dels mateixos o influir de manera negativa en ells. Les seg\u00fcents activitats estan prohibides en virtut dels programes de les marques de targetes: la venda o oferta d’un producte o servei que no sigui de plena conformitat amb totes les lleis aplicables al Comprador, Banc Emissor, Comerciant, Titular de la targeta, o targetes. A m\u00e9s, les seg\u00fcents activitats tamb\u00e9 estan prohibides expl\u00edcitament: \u00abVenda de begudes alcoh\u00f2liques a menors de 18 anys\u00bb.<\/p>\n

 <\/p>\n

\u00c0mbit d’aplicaci\u00f3<\/strong><\/p>\n

 <\/p>\n

Qualsevol comanda o consulta que s’efectu\u00ef pel present lloc web (https:\/\/dosterras.com)<\/a> de<\/p>\n

 <\/p>\n

> Grup Centilia SL (d’ara endavant, Dosterras)<\/p>\n

> B55605596<\/p>\n

> Carretera T300 km 2, 43775 Mar\u00e7\u00e0 Tarragona<\/p>\n

 <\/p>\n

ser\u00e0 objecte de les condicions que es descriuen a continuaci\u00f3.<\/p>\n

La confirmaci\u00f3 de la comanda per part del comprador comporta l’acceptaci\u00f3 de les presents condicions de venta i prevaldr\u00e0 sobre qualsevol altre comunicaci\u00f3. Els productes comercialitzats a trav\u00e9s del portal web presenten plena conformitat de les recomanacions legals vigents.<\/p>\n

Dosterras deixa const\u00e0ncia que no est\u00e0 permesa la venda a begudes alcoh\u00f2liques a menors de 18 anys.<\/p>\n

 <\/p>\n

Comandes<\/strong><\/p>\n

 <\/p>\n

Pel comprador la comanda es completa quan el comprador confirma la compra. Per Dosterras, la comanda es completa a partir de la validaci\u00f3 del pagament. Es constata que es poden donar petites difer\u00e8ncies entre els productes presentats en la web i els productes lliurats a causa de la impossibilitat de l’adaptaci\u00f3 continua de la web. En qualsevol cas, dits difer\u00e8ncies no afecten la qualitat i, per tant, no es podr\u00e0 justificar la cancel\u00b7laci\u00f3 de la comanda ni el rebuig del lliurament. A m\u00e9s, totes les comandes estaran subjectes a la disponibilitat del producte, de tal manera que Dosterras es reserva la potestat d’informar de qualsevol canvi o substituci\u00f3 altres productes de la mateixa quantitat. En cas que es rebutgi l’oferta de substituci\u00f3 del producte, Dosterras procedir\u00e0 al reemborsament.<\/p>\n

 <\/p>\n

Pagament<\/strong><\/p>\n

 <\/p>\n

> Els preus dels productes inclouen tots els impostos relacionats amb el producte. Dosterras es reserva a cada moment la possibilitat de modificar els productes i serveis oferts en la web. Aix\u00ed i tot, el preu vigent en els canals informatius ser\u00e0 coincident en el moment de formalitzar el pagament.<\/p>\n

> El pagament es realitzar\u00e0 a trav\u00e9s de targeta banc\u00e0ria a trav\u00e9s de la passarel\u00b7la de pagament Redsys.<\/p>\n

> El client comunicar\u00e0 a Dosterras ls dades necess\u00e0ries per l’emissi\u00f3 de la factura.<\/p>\n

 <\/p>\n

Repartiment<\/strong><\/p>\n

 <\/p>\n

> La compra de productes pel lloc web comporta el lliurament en el domicili del client a l’adre\u00e7a que seleccioni en el moment de la compra. Aquest lliurament es podr\u00e0 realitzar mitjan\u00e7ant un transportista especialitzat o b\u00e9 directament per Dosterras. El termini de lliurament pot variar en funci\u00f3 de m\u00faltiples circumst\u00e0ncies. En qualsevol cas, Dosterras informar\u00e0 en qualsevol moment dels terminis de lliurament. Durant el proc\u00e9s de compra s’informar\u00e0 de les despeses d’enviament en funci\u00f3 del lloc de lliurament i del volum de la comanda.<\/p>\n

> L’abs\u00e8ncia del comprador o la manca d’informaci\u00f3 que comporti la impossibilitat de lliurament del producte a la data convinguda per part dels transportistes de Dosterras pot implicar costos de lliurament suplementaris o la cancel\u00b7laci\u00f3 de la comanda per part de Dosterras.<\/p>\n

> Despr\u00e9s del lliurament els riscos del producte es transfereixen al comprador. Dosterras estar\u00e0 a plena disposici\u00f3 dels seus clients per a qualsevol element relatiu a la garantia del producte i del dret a retractaci\u00f3. Per a tal efecte, es pot posar en contacte enviant un email a info@dosterras.com amb l’assumpte: \u201cDefectes producte\u201d.<\/p>\n

> info@dosterras.com no es fa responsable de qualsevol perjudici indirecte que experimenti el comprador.<\/p>\n

 <\/p>\n

Pol\u00edtica d’Enviaments<\/strong><\/p>\n

 <\/p>\n

> Termini de lliurament: 5 a 10 dies laborables (a confirmar en funci\u00f3 del lloc de lliurament)<\/p>\n

> Forma d’enviament: Courier<\/p>\n

> Costos d’enviament: Es genera autom\u00e0ticament la notificaci\u00f3 dels costos d’enviament en fer la comanda i introduir l’adre\u00e7a d’enviament.<\/p>\n

 <\/p>\n

Pol\u00edtica de devolucions<\/strong><\/p>\n

 <\/p>\n

> El termini m\u00e0xim per a sol\u00b7licitar la devoluci\u00f3 d’un producte \u00e9s de 14 dies h\u00e0bils des de la recepci\u00f3 de la comanda.<\/p>\n

> Dins d’aquest termini, si el client no queda satisfet, podr\u00e0 sol\u00b7licitar la devoluci\u00f3 de l’import pagat per les compres realitzades, enviant-nos un email a info@dosterras.com.<\/p>\n

> Contactarem amb el client per a acordar la forma de devoluci\u00f3 de l’article.<\/p>\n

> Retornarem l’import en el moment en qu\u00e8 haurem verificat la recepci\u00f3 i l’estat de l’article objecte de la devoluci\u00f3. La devoluci\u00f3 no podr\u00e0 tenir lloc en cap cas si el producte no s’envia en perfectes condicions i correctament protegit, i sempre que no hagi estat manifestament objecte d’un \u00fas que impedeixi que el producte es trobi en les mateixes condicions en les que es va lliurar.<\/p>\n

> La devoluci\u00f3 de l’import abonat s’efectuar\u00e0 a trav\u00e9s del mitj\u00e0 de pagament que va utilitzar en la compra i en un termini no superior a trenta dies.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb text_align=\u00bbleft\u00bb background_animation=\u00bbnone\u00bb css_animation=\u00bb\u00bb][vc_column][vc_empty_space height=\u00bb120px\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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